Blog

11
Jan

Back to Basics: Importance of a Second Appointment

Back to Basics:   Importance of Second Appointment Vince Norton, January 2016 While our talented enrollment solution professionals are busy helping admissions teams and our creative department is rolling out clever collateral our mystery shopping personnel shared some staggering statistics last month. 2 out of three prospects leave their interview without a follow-up visit scheduled For the mathematically inclined, that’s 65%.

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9
Dec

Mystery Shopping Tales From the Trail

A compendium from the College Mystery Shopping Crew Volume One – December 2015 While crossing the country, from California to Maine and Florida to Seattle, our teams of evaluators execute thousands of assessments each year at schools, colleges and universities.  While on the road, our mystery shoppers encounter some interesting things!  We share these to bring a smile to your

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30
Nov

Norton Norris: Higher Ed’s Best Friend

All of us have people that we enjoy being with — friends, family, and even pets can bring tremendous joy to our lives each and every day. Friends are great. You can watch movies, talk on the phone for hours, hit the town, and grab lunch or dinner with them pretty much whenever you’d like. But your BEST friend? Your

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30
Nov

Training Vs. Facilitation – What’s the Difference?

Training wheels. We’ve all had them at one point in our lives. They keep us upright while we learn to pedal on and move forward. But what happens when we take them off? We lose our balance. We fall, and we end up with a couple of nicks and bruises to show for it. Don’t get me wrong, training wheels

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