{"version":"1.0","provider_name":"Norton Norris","provider_url":"https:\/\/nortonnorris.com","author_name":"Vince Norton","author_url":"https:\/\/nortonnorris.com\/author\/vince\/","title":"Using Mystery Shopping to Improve CX - Norton Norris","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"vbrAHP3Taz\"><a href=\"https:\/\/nortonnorris.com\/using-mystery-shopping-to-improve-cx\/\">Using Mystery Shopping to Improve CX<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/nortonnorris.com\/using-mystery-shopping-to-improve-cx\/embed\/#?secret=vbrAHP3Taz\" width=\"600\" height=\"338\" title=\"&#8220;Using Mystery Shopping to Improve CX&#8221; &#8212; Norton Norris\" data-secret=\"vbrAHP3Taz\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"http:\/\/nortonnorris.com\/wp-content\/uploads\/2023\/06\/Blog-Header.png","thumbnail_width":1600,"thumbnail_height":760,"description":"In June 2022, Norton Norris (Nn) launched a comprehensive mystery shopping initiative for a nation-wide group of supplemental education centers. The project was commissioned by the client\u2019s central office to support their franchisee\u2019s efforts to deliver superior customer service while maintaining the highest level of ethics and integrity during their initial program presentation to the student and parent. Customized MysteryRead more"}