1.0Norton Norrishttps://nortonnorris.comVince Nortonhttps://nortonnorris.com/author/vince/Using Mystery Shopping to Improve CX - Norton Norrisrich600338<blockquote class="wp-embedded-content" data-secret="ZXwJZhseYp"><a href="https://nortonnorris.com/using-mystery-shopping-to-improve-cx/">Using Mystery Shopping to Improve CX</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://nortonnorris.com/using-mystery-shopping-to-improve-cx/embed/#?secret=ZXwJZhseYp" width="600" height="338" title="“Using Mystery Shopping to Improve CX” — Norton Norris" data-secret="ZXwJZhseYp" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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http://nortonnorris.com/wp-content/uploads/2023/06/Blog-Header.png1600760In June 2022, Norton Norris (Nn) launched a comprehensive mystery shopping initiative for a nation-wide group of supplemental education centers. The project was commissioned by the client’s central office to support their franchisee’s efforts to deliver superior customer service while maintaining the highest level of ethics and integrity during their initial program presentation to the student and parent. Customized MysteryRead more