{"id":2255,"date":"2016-03-03T22:55:18","date_gmt":"2016-03-03T22:55:18","guid":{"rendered":"http:\/\/nortonnorris.com\/?p=2255"},"modified":"2016-03-03T22:55:18","modified_gmt":"2016-03-03T22:55:18","slug":"march-tales-from-the-trail","status":"publish","type":"post","link":"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/","title":{"rendered":"Mystery Shopping: March Tales from the Trail"},"content":{"rendered":"

Throughout the year, we know campuses have a multitude of events, from open houses to orientations to staff meetings.\u00a0 While these important occasions are going on, prospective students still need attention!\u00a0 We\u2019ve found that schools handle these circumstances in a variety of ways, including refusing to accept appointments and turning away walk-in visitors.<\/p>\n

 <\/p>\n

What can happen when a visitor wants to learn about your program, but it\u2019s someone\u2019s birthday and there\u2019s a pizza or lunch party?<\/p>\n

 <\/p>\n

Cameron answered all my questions but would not let me speak with Financial Aid before I enrolled, and he carried a pizza around during the tour.<\/em><\/p>\n

\u00a0<\/em><\/p>\n

During my interview, a man stopped by Carla\u2019s office to tell her that he had “$15 pork” in his refrigerator. He told a story and described the different pork options in a fake Vietnamese accent. Carla elaborated on this and also used the fake accent.<\/em><\/p>\n

 <\/p>\n

Events can also contribute significantly to the campus ambience, making visitors feel comfortable and excited about starting school!\u00a0 Managing meeting the needs of prospective students during all-staff meetings is a challenge we have encountered many times.\u00a0 We\u2019ve overheard internal conversations not designed for student ears and have been hustled out of interviews after scheduling appointments.<\/p>\n

 <\/p>\n

Hanna was pleasant and informative throughout our meeting, though she did nonverbally imply that ours was to be a brief meeting because she never offered me the chance to take a seat, nor did she sit down first as a cue for me to sit down at her desk. Our entire meeting was held standing.<\/em><\/p>\n

 <\/p>\n

Our evaluators leave interviews like this with questions unanswered and time wasted, feeling frustrated and dismissed.\u00a0 If you were the prospective student, would these experiences impact your decision to enroll?<\/p>\n","protected":false},"excerpt":{"rendered":"

Throughout the year, we know campuses have a multitude of events, from open houses to orientations to staff meetings.\u00a0 While these important occasions are going on, prospective students still need attention!\u00a0 We\u2019ve found that schools handle these circumstances in a variety of ways, including refusing to accept appointments and turning away walk-in visitors.   What can happen when a visitor<\/p>\n

<\/div>\n

Read more<\/a><\/p>\n","protected":false},"author":58,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"yoast_head":"\nMystery Shopping: March Tales from the Trail - Norton Norris<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mystery Shopping: March Tales from the Trail - Norton Norris\" \/>\n<meta property=\"og:description\" content=\"Throughout the year, we know campuses have a multitude of events, from open houses to orientations to staff meetings.\u00a0 While these important occasions are going on, prospective students still need attention!\u00a0 We\u2019ve found that schools handle these circumstances in a variety of ways, including refusing to accept appointments and turning away walk-in visitors.   What can happen when a visitorRead more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/\" \/>\n<meta property=\"og:site_name\" content=\"Norton Norris\" \/>\n<meta property=\"article:published_time\" content=\"2016-03-03T22:55:18+00:00\" \/>\n<meta name=\"author\" content=\"Connie Esparza\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Connie Esparza\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/\"},\"author\":{\"name\":\"Connie Esparza\",\"@id\":\"https:\/\/nortonnorris.com\/#\/schema\/person\/2a0f300b3e9e85eaa6fdc2080f568892\"},\"headline\":\"Mystery Shopping: March Tales from the Trail\",\"datePublished\":\"2016-03-03T22:55:18+00:00\",\"dateModified\":\"2016-03-03T22:55:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/\"},\"wordCount\":304,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/nortonnorris.com\/#organization\"},\"articleSection\":[\"Mystery Shopping Assessment\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/\",\"url\":\"https:\/\/nortonnorris.com\/march-tales-from-the-trail\/\",\"name\":\"Mystery Shopping: March Tales from the Trail - 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