Our Vision

Specializing in student experience and higher education compliance, we strive to be a trusted partner that revolutionizes the higher education landscape by helping our clients foster a culture of continuous improvement through mystery shopping, student experience surveys, and brand reputation.

At Norton Norris, our mystery shopping process for higher education institutions is a comprehensive approach designed to enhance student experience and ensure compliance with the highest standards. Beginning with a detailed consultation to understand the unique goals and values of each institution, our team customizes evaluation criteria to assess both student experience and regulatory compliance. Our skilled mystery shoppers, posing as prospective students, meticulously observe and interact with the admissions teams by asking the right questions to gather accurate data. The culmination of our efforts is a detailed report, empowering higher education providers to make informed decisions, elevate the student experience, and maintain a commitment to compliance excellence.