A compendium from the College Mystery Shopping Crew

Volume One – December 2015

While crossing the country, from California to Maine and Florida to Seattle, our teams of evaluators execute thousands of assessments each year at schools, colleges and universities.  While on the road, our mystery shoppers encounter some interesting things!  We share these to bring a smile to your face – while reminding college administrators that training and on-going coaching is always needed. Here’s the true stories we collected while recently conducting college mystery shops. This collection of “intriguing” experiences highlight customer service opportunities we encountered this fall.

I strongly disagree that Debbie wore appropriate clothing because she was wearing a low-cut purple sequin blouse and was resting a Pepsi bottle in her cleavage.

About six minutes into the interview, Samantha was talking about how much she enjoyed hand massages and took my right hand and started massaging it. I said pardon the dry skin and she put hand lotion on my hand. The hand massage lasted about 30 seconds and included a slight finger pulling technique.Editor’s note: This was not a massage school.

Jessica advised me against the program I came to the school to find out about, and told me that I didn’t look like a medical biller and coder. She suggested that people behind a desk, like a biller or coder, tended to be heavier set and over 40 years old, and that someone young like me looked like a dental assistant.

Katrina responded that I could work at hospitals, clinics, and gynecologists.

Oscar took the time to assess why I was interested in the respiratory tech program by explaining the negative aspects about the job, including having to deal with mucus and death.

Watch for more news from our team of college mystery shoppers next month. Lets see the good tales we uncover while on the road mystery shopping colleges across the country.

PS – Don’t forget to ask your staff if hand massages are part of their interview?????

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