September 2018

27
Sep

Don’t Lose Sight of the Silver Lining

When using mystery shoppers to assess your staff’s performance, don’t focus solely on the negatives.   Making sure your institution’s admissions staff is performing to the best of its ability and consistently representing the school in a way that leaves a positive impression on prospective students is, obviously, a very important thing. That’s why more schools are utilizing “mystery shoppers”

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