Vince Norton

21
Oct

Mystery Shopping: Fall Tale from the Trail

Fall has just started, and the new season is already painting our trails in beautiful autumn colors. As we travel the country making our visits, we’re witnessing the passing of summer and the weather getting colder. Unfortunately, not everything we find is as magical as autumn leaves and pumpkin spice lattes! During our travels, we’ve encountered many uncomfortable situations when

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10
Oct

Do’s and Don’ts of Effective Inquiry Attribution

In our last blog post, we touched on the challenges of attributing sources to inquiries. Data is king, but there are other – subtler – elements that must be incorporated to make final marketing decisions. The goal of attribution is to report accurately the financial return of any marketing communication. Seems simple enough: Track all campaigns, and when inquiries are

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12
Sep

6 Challenges of Inquiry Attribution

In the “old days,” lead reporting looked something like this: A TV spot ran, a prospective student called a tracking phone number, and someone at the campus worked the lead and then added a tally mark on the white board to keep track of total leads. Technology has evolved over the years, changing everything we know about reporting and attributing

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12
Aug

5 Reasons Why Inquiries Are Decreasing

The Case of the Mysterious Vanishing Inquiry First of all – you have witnessed this phenomenon already. If you work at a school or college that is enrollment driven – and if you compare inquires received year over year – you have already noticed the decline. But instead of stepping back and watching what is really happening, you’ve probably circled

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11
Jan

Back to Basics: Importance of a Second Appointment

Back to Basics:   Importance of Second Appointment Vince Norton, January 2016 While our talented enrollment solution professionals are busy helping admissions teams and our creative department is rolling out clever collateral our mystery shopping personnel shared some staggering statistics last month. 2 out of three prospects leave their interview without a follow-up visit scheduled For the mathematically inclined, that’s 65%.

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9
Dec

Mystery Shopping Tales From the Trail

A compendium from the College Mystery Shopping Crew Volume One – December 2015 While crossing the country, from California to Maine and Florida to Seattle, our teams of evaluators execute thousands of assessments each year at schools, colleges and universities.  While on the road, our mystery shoppers encounter some interesting things!  We share these to bring a smile to your

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30
Nov

Norton Norris: Higher Ed’s Best Friend

All of us have people that we enjoy being with — friends, family, and even pets can bring tremendous joy to our lives each and every day. Friends are great. You can watch movies, talk on the phone for hours, hit the town, and grab lunch or dinner with them pretty much whenever you’d like. But your BEST friend? Your

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